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Tell us about a file or an order that is illegal or unsafe.

You need no account. A person reads each notice, and no automated system decides it.

What is the notice about?

Say what is wrong and, if you know, which right or rule it touches.

The link or the order reference. If you cannot see it, describe the work or product and how you came across it.

A link or a few lines. Files cannot be attached.

We use these to answer you. We give your name to the customer or the producer concerned only where this is necessary, for example where a claim about rights cannot be answered without it.

We answer each notice in writing.

  • We confirm receipt by email.
  • We aim to decide within 5 working days, and within 3 for product safety. Where life or safety is at risk we act without delay.
  • We tell you our decision and how to challenge it. We answer a challenge within 10 working days.